Frequently Asked Questions
Everything you need to know about the next generation of gaming peripherals.
How long does shipping take for a new drop?
Due to the high demand of our limited releases, please allow 2-4 weeks for processing and delivery. You will receive a tracking number via email as soon as your order leaves our facility.
What is your return policy?
We offer a 30-day return policy for unused products in their original packaging. Please note that shipping fees for returns are the responsibility of the customer unless the product is defective.
How do I update the firmware on my mouse?
Firmware updates can be downloaded directly from our official website's support section. Ensure your mouse is connected via the provided USB cable during the update process.
Do you ship internationally?
Yes, we ship to most countries worldwide. International customers are responsible for any customs duties, taxes, or import fees imposed by their local government.
What happens if I receive a defective product?
All Finalmouse products come with a limited warranty covering manufacturing defects. If you experience hardware issues, please contact our support team with your order number and a video of the problem.
Can I cancel my order after it has been placed?
Because our systems are optimized for rapid fulfillment during drops, we can only cancel orders within 60 minutes of purchase. After that window, the order cannot be modified.